How to raise a ticket

To raise a ticket click on “Raise a ticket” button. This will redirect you to Rocon ZohoDesk page.

1. Login with your Rocon application credentials.
    
   
    
2. After logging into the ZohoDesk you’ll be asked to submit a ticket.
    
   
    
3. Enter the organization name in the “account name” and the issue in “subject”.
4. Enter the description of the issue you’re facing.
5. You can also select the priority (low, medium and high).
6. You can also provide the classification of the issue (question, problem etc).
7. In addition, you can attach the screenshot of the issue you’re facing and click on submit to raise a ticket.
8. Once the ticket is raised you’ll receive a mail of you ticket details.

Check your ticket status:

1. To check you ticket status go to “My Area” in desk to view your tickets.
    
   
    
2. Here you can reply to conversation with one of our representator.
3. You can view the status and id of your ticket.
4. To close your ticket scroll down and click on “Close ticket” to remove your ticket.